1. Start With Us
Contact 4E Commodities before returning a product. Include the order reference, product, quantity, reason for the request, and photographs if the item is damaged, defective, or incorrect.
2. Return Window
Unless confirmed order terms state otherwise, return requests should be made within 30 days after confirmed delivery.
3. Product Condition
Eligible products should generally be unused, complete, and returned with included packaging or components where practical. Opened bulk hardware may be subject to inspection because mixed, used, incomplete, or altered fasteners may not be resalable.
4. Damaged, Defective, or Incorrect Products
Contact us promptly. We may request photographs or other information to evaluate the appropriate replacement, return, or refund solution.
5. Return Shipping
For preference-based eligible returns, return-shipping responsibility may be assigned to the customer unless stated otherwise. Confirmed seller error or confirmed defect is handled according to the approved resolution.
6. Refund Timing
Approved refunds are issued after the return is received and inspected, or after another resolution is approved. Processing time may vary by payment provider or financial institution.